Consulting

Mitan undertakes consultancy in:-

Call/Contact^† Centres

Planning processes, tools, and techniques.

Service-level target setting.

Call-flow planning.

Performance and simulation studies (including abandon rates, callback systems).

Banking and Retail

Queueing analysis, forecasting staff and service levels.

Statistical

Survey design and analysis.

Probabilistic decision making

† Everywhere on this web site "call-centre" includes "contact-centre".