A visual set of tools for call-centre† planning and education. See overview or download the demo.
Call-centre calculations, planning, forecasting.
Erlang, plus Mitan-C for abandoned calls, and other queueing models. Callbacks. Agent shrinkage.
Function library for Excel or VB/Delphi/etc.
Visual, animated, for presentations and training.
Call-centre calculations, planning, forecasting.